Privacy Policy

1. Introduction

Transfrd ("we", "us", "our") operates a ticket and booking transfer and swap platform provided as a B2B SaaS service and, where applicable, a consumer-facing marketplace (the "Platform"). We are committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, store and share personal data when you access or use the Platform.

2. Who We Are

Transfrd is operated by Transfrd Ltd (company number 14275316), registered in England and Wales. Registered office: 20–22 Wenlock Road, London, N1 7GU. For data protection purposes, we are the data controller unless stated otherwise.

Contact: hello@transfrd.com

3. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, date of birth, government-issued ID (where verification is required)
• Contact data: email address, phone number
• Account data: usernames, verification status, platform activity
• Transaction data: listings, swaps, transfers, fees and payment references
• Technical data: IP address, device type, browser, operating system
• Usage data: interactions with the Platform, analytics and performance data
• Communications: messages sent via the Platform or to our support channels

4. How We Use Your Data

We use personal data to:

• Provide, operate and improve the Platform
• Enable secure ticket and booking transfers and swaps
• Verify identity and prevent fraud
• Process payments and fees
• Communicate with users and partners
• Comply with legal and regulatory obligations
• Analyse usage and improve performance

5. Legal Bases for Processing

We process personal data under the following lawful bases:

• Performance of a contract
• Legitimate interests (fraud prevention, platform security, analytics)
• Legal obligation
• Consent (where explicitly obtained)

6. Sharing Your Data

We may share personal data with:

• Verification providers (e.g. identity or booking verification services)
• Payment processors
• Platform partners and enterprise clients (where necessary to fulfil a transfer)
• Analytics and hosting providers
• Legal or regulatory authorities where required by law

We do not sell personal data.

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect personal data, including encryption, access controls and secure hosting. Data is retained only for as long as necessary for the purposes outlined in this Policy.

8. International Transfers

Where personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure
• Restrict or object to processing
• Data portability
• Withdraw consent

Requests can be made to hello@transfrd.com.

10. Cookies

We use cookies and similar technologies to operate and analyse the Platform. A separate Cookie Policy may apply.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Platform.